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management
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"If we did all the things we are capable of doing we would truly astound ourselves."
Thomas Edison, 1847 – 1931
American Inventor
Details of our management & personal development courses:
This course will give new or inexperienced managers the confidence to manage people effectively. Core principles such as honesty, confidentiality and professionalism underpin the training. Trainees are encouraged to reflect on their working practices between sessions. This course is intended as a brief introduction to managing people. Further specialist workshops can be bolted on or used as stand alone sessions.
Topics covered:
- What makes a good leader?
- Building confidence
- Ten differences between a winner and a loser.
- How to stay motivated and how to motivate your team
- Communication skills
- verbal (including crossing language barriers)
- written
- body language
- managing the grapevine
- Appreciating Diversity
- Managing Conflict
- Problem Solving
- Time Management and Delegation
- Managing Stress
Duration = 6 x ½ days
Minimum Number = 3
Topics covered:
- Identifying measurable goals and objectives
- Selecting your team
- Appreciating diversity
- Measuring team morale
- Measuring team performance
- Relying on persuasion, not power
- How to put a crackle in the air
- Moving from compliance to commitment
- Team problem solving
- Bonding
Duration = 1 day
Minimum Number = 3
Topics covered:
- When to intervene
- Where to conduct the meeting
- Who should attend
- Listening skills
- The five stages of managing conflict
- Creative problem solving
- Documentation
Duration = 1 day
Minimum Number = 3
Topics covered:
- Evaluating team readiness for change
- Overcoming resistance
- Why transformation efforts fail
- The eight steps to successful change
- The power of listening, counseling, coaching and mentoring
- Duplication
- Rewarding success
Duration = 1 day
Minimum Number = 3
Topics covered:
- Can we do without it?
- Prepare for success
- Environmental Considerations – room, privacy, seating arrangement etc.
- The Agenda
- Staying in control – time management
- Managing problem behaviour in meetings
- Minutes
- Evaluation
Duration = 1 day inc. role play
Minimum Number = 3
Topics covered:
- How do you use your time?
- How is time “stolen” from you?
- Identifying and dealing with time wasters
- Prioritising
- Delegating effectively
- Working to deadlines
- Reducing stress
Duration = 1 day
Minimum Number = 3
Topics covered:
- Understanding the causes of stress
- Recognising the symptoms of stress
- 14 typical stress activities
- Managing stress
- Relaxation techniques
- Case studies and discussions
Duration = 1 day
Minimum Number = 3
Topics covered:
- Setting objectives
- Re-evaluating job descriptions
- Candidate information sheet
- Advertising – how to maximise your response
- Responding to applicants
- The interview
- 15 revealing questions to ask interviewees
- “Selling” your organisation
- Evaluation
- Checking references
Duration = 1 day
Minimum Number = 3
This is delivered as a single full day session, which gives an overview of assertive behaviour and how it differs from aggressive or submissive behaviour. Trainees will be given practical tips on how to deal with nerves, how to build confidence and how to use assertive verbal and non-verbal communication. Topics covered include: the importance of choice of behaviour, self-awareness, relationships, and making and refusing requests. Underpinning this course is the message that assertive behaviour is based upon respect for others, not as a manipulation tool.
Duration = 1 day
Minimum Number = 3
This course was developed for managers and supervisors. Delivered over a half day session, once a week for four weeks, this will cover everything in Assertiveness Training 1, but in more depth, with the addition of a psychological exploration of reasons for loss of assertiveness – conditioning, family position etc. There will be a strong emphasis on self-awareness and self-esteem and practical tips on how to deal with difficult people and tricky situations. Trainees will be given reflective homework each week, which will remain confidential to them.
Duration = 1 day
Minimum Number = 3