Terms & Conditions

1. Formation of Contract

These terms and conditions shall form part of the contract between (company name) and Coleman Training for the supply of professional services.

2. Fees

Fees will be charged on the basis set out in the Letter of Engagement.
For new clients of the Company, the full cost will be paid in advance of the assignment.
Existing clients will be invoiced at the end of each assignment and payment will be required within 14 days of date of invoice.

3. Disclosure of Information

3.1 Coleman Training request that the Client disclose to us all information which is necessary for the satisfactory running and completion of the assignment. The Client represents that, to the best of their ability and in good faith, all information disclosed to the Coleman Training is accurate and that any written materials supplied may be used as part of the assignment without breach of any third party copyright.
3.2 (the client) shall notify Coleman Training immediately upon becoming aware of any matters, facts or circumstances directly or indirectly affecting the assignment, which appear inconsistent in any material respect alongside information already provided such that the information previously supplied becomes misleading or inaccurate.
3.3 Coleman Training will not disclose any information relating to the Client’s business to any third party without the Client’s written consent, unless required to by law.
3.4 Intellectual property: All training materials including PowerPoint slides and exercises used during the course of the assignment may not be reproduced, re-used, rebranded or otherwise redistributed in any format by (the client) without written consent of Coleman Training.

4. Data protection

4.1 Coleman Training abides by a strict Privacy Policy, which details how we collect, use and store personal data in line with the Data Protection Act 1998.

5. Professional Liability

5.1 Coleman Training holds a current Certificate of Professional Liability Insurance to cover any civil liabilities from our professional activities.
5.2 We undertake to exercise due care in the performance of our work in accordance with professional standards. Our objective is to provide a high quality professional service that fully meets our clients’ needs and expectations.

6. Changes to assignment

6.1 We understand that sometimes it will be necessary to seek to change the scope, date or format of the assignment and we will endeavour to accommodate any reasonable change. In such circumstances an additional fee may be charged by Coleman Training for any extra work or unplanned travel resulting from these changes.
6.2 Changes to dates booked will be accommodated wherever possible and will be subject to the cancellation fees listed below in this agreement.

7. Suspension and Cancellation/termination

7.1 We require written confirmation of your intention to suspend or cancel your booked dates. The following cancellation fees will apply:

  • Within 6 weeks of the event: No cancellation fee
  • Within 4 weeks of the event: 50% cancellation fee
  • Within 3 weeks of the event: 75% cancellation fee
  • Within 2 weeks of the event: 100% cancellation fee

7.2 Cancellation fees shall be due and payable by the Client 14 days after the date of the invoice.
7.3 If the contract is terminated, each party shall return to the other party, all property belonging to the other party in its possession at the time of termination.
7.4 The Client shall pay forthwith, on demand by Coleman Training, all fees and expenses in respect of all professional services performed by Coleman Training under contract up to the date of termination, together with all reasonable costs and expenses incurred by Coleman Training in connection with an in consequence of the termination of the contract.

8. Examination Papers

8.1 In the event that examination papers have been purchased by Coleman Training for an event that is subsequently cancelled, the cost will be charged to the client. Should the event be re-booked, we will retain the examination papers for you to use on the new date.