Unit 1 A/616/6210 Promote communication in care settings

Unit summary

The ability to communicate in different care setting situations is important in ensuring that the needs, wishes and preferences of individuals are met. Whether in formal or informal situations, good communication skills are important in promoting high-quality professional practice; they are an essential part of supporting people in your care.

In this unit, you will learn about the types of contact and communication that care workers use in practice, and how to identify the best way to communicate with individuals to ensure that their needs, wishes and preferences are met. You will explore the types of barriers that can exist in communicating messages and information and how these barriers may be overcome in a positive, fair way. Finally, you will learn about the different forms of support available to help professionals in supporting communications, and the importance of following procedures for handling and sharing confidential information.

At the end of this unit, you will be able to demonstrate the communication skills needed to support individuals in meeting their communication and language needs, wishes and preferences and, at the same time, promote quality, inclusion and equal opportunities.