Effective Communication Skills

Price £250.00 (for up to 15 delegates)

Duration: 1 1/2 hours delivered via Zoom
Certification: Certificate of Attendance

Suitable for

  • Healthcare assistants
  • Adult social care workers

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Silver Service VIP Customers 2 VIP Hours

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SKU: a6714d6d5b0d Categories: ,


Course Outline

Good communication is an essential element in delivering person-centred care. This workshop explores different types of communication and barriers to good communication. Attendees will learn how to promote effective communication and the principles and practices relating to confidentiality. The workshops concludes by considering the use of verbal and non-verbal communication including the use of communication aids/technologies.

Learning Outcomes

  • Explain the importance of effective communication at work
  • Understand how to meet the communication and language needs, wishes and preferences of individuals
  • Know how to promote effective communication
  • Describe the principles and practices relating to confidentiality
  • Use appropriate verbal and non-verbal communication
  • Utilise appropriate communication aids/technologies as required

Prices quoted are for Zoom training in a virtual classroom with a specialist trainer
Please ask for a quote for face-to-face training
Prices quoted are net of VAT unless otherwise stated
All courses are for up to 12 attendees