Mediation Skills and Conflict Management Training Course

Price £395.00 (for up to 12 delegates)

Duration: 3 hours
Certification: Certificate of attendance

Suitable for

  • Aspiring Managers

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Course Outline

As a leader you will inevitably be involved in mediating conflict from time to time. Conflict in the workplace has a detrimental effect on the effectiveness of all staff involved.

This course provides a practical introduction to mediation skills for leaders and managers. It will give you the skills to manage staff conflict as it happens and avoid on-going negativity in the workplace.

On completion delegates will be able to:


    • How to assess conflict and bring people to the table


    • How to open conversations with staff in conflict


    • How to support each person through the process


    • Techniques to help staff explore the situation together


    • Methods of reviewing options to manage conflict


    • How to gain agreement on wise choices


    Methods of testing agreements to ensure effective conflict resolution

Prices quoted are for Zoom training in a virtual classroom with a specialist trainer unless *

Please ask for a quote for face-to-face training. 

Prices quoted are net of VAT unless otherwise stated

All courses are for up to 12 attendees