Mediation Skills

Price £795.00 (for up to 12 delegates – No VAT)

Duration: 6 hours
Certification: Certificate of attendance

Suitable for

  • Aspiring Managers
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Description

Course Outline

As a leader you will inevitably be involved in mediating conflict from time to time. Conflict in the workplace has a detrimental effect on the effectiveness of all staff involved.

This course provides a practical introduction to mediation skills for leaders and managers. It will give you the skills to manage staff conflict as it happens and avoid on-going negativity in the workplace.

On completion delegates will be able to:

    How to assess conflict and bring people to the table
    How to open conversations with staff in conflict
    How to support each person through the process
    Techniques to help staff explore the situation together
    Methods of reviewing options to manage conflict
    How to gain agreement on wise choices
    Methods of testing agreements to ensure effective conflict resolution