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What does it mean when you take our Courses? See our T&C's below.
Effective from: 20 October 2025
Applies to: All organisations and individual learners booking or enrolling on training or qualification programmes with Coleman Training Ltd.
1. Definitions
| “Client” | means the organisation or individual booking or purchasing training or qualifications from Coleman Training Ltd. |
| “Coleman Training” | means Coleman Training Ltd. |
| “Training” | means any face-to-face or virtual course, workshop, or programme delivered by Coleman Training Ltd. |
| “Qualification” | means a regulated learning programme delivered and assessed by Coleman Training Ltd under awarding body requirements. |
| “Delegate” or “Learner” | means an individual attending a training course or enrolled on a qualification. |
2. Scope of Services
Coleman Training Ltd provides professional training courses, leadership programmes, and accredited qualifications in adult social care and related subjects. Courses may be delivered face-to-face or virtually. All bookings and enrolments are subject to these Terms and Conditions unless otherwise agreed in writing.
3. Bookings and Confirmation
3.1. Bookings must be confirmed in writing (by email, purchase order or by acceptance of our quote).
3.2. A booking is confirmed once acknowledged by Coleman Training.
3.3. Coleman Training reserves the right to decline a booking at its discretion.
4. Fees, Payment, and Invoicing
4.1 Fees are as stated in the proposal, quotation, or booking confirmation.
4.2 Payment is required in full prior to the course or qualification start date unless otherwise agreed in writing.
4.3 Invoices are issued upon booking confirmation.
4.4 Any queries concerning an invoice must be raised within 7 days of the invoice date.
4.5 Coleman Training reserves the statutory right to charge interest and recovery costs on overdue accounts under the Late Payment of Commercial Debts (Interest) Act 1998.
4.6 Coleman Training reserves the right to withhold access to training, assessment results, or certification until all payments have been received.
5. Cancellations, Rescheduling and Termination
5.1 All cancellation or rescheduling requests must be made in writing (email is acceptable).
5.2 The following charges apply for cancellations by the Client:
| Notice given before the course start | Fee payable |
| 14 days or more | No charge |
| 7–13 days | 50% of course fee |
| Less than 7 days | 100% of course fee |
5.3. In the case of non-funded courses, substitutions of delegates are permitted at any time without charge (with the exception of section 8).
5.4 For regulated qualifications or courses involving pre-purchased items (e.g. registration payment to the awarding body), any non-recoverable costs will be charged in addition to the above.
5.5 If Coleman Training must cancel or reschedule, an alternative date or full refund will be offered.
5.6 Either party may terminate this agreement with immediate effect if the other party commits a material breach of these Terms and Conditions.
5.7 Upon termination, the Client will pay all outstanding fees and any reasonable costs incurred by Coleman Training up to the termination date.
6. Qualification-Specific Terms
6.1 Learners enrolled on regulated qualifications must meet the required eligibility and evidence criteria.
6.2 All Qualifications are delivered and assessed in accordance with the standards of the relevant awarding organisation.
6.3 Learners are expected to complete assessments, portfolios, and observations within agreed timescales.
6.4 Failure to engage or complete within agreed timeframes may result in withdrawal without refund.
6.5 Replacement certificates (for lost or damaged originals) may incur an administrative fee.
7. Course Delivery
7.1. Coleman Training delivers all training and qualifications using appropriately qualified and experienced trainers and assessors.
7.2. The Client must ensure suitable facilities, equipment, and access for training sessions.
7.3. Coleman Training may adjust course content, schedule, or trainer allocation where necessary to maintain quality or compliance.
8. Multi-Session Leadership (and other) Programmes and Attendance
8.1. Leadership and development programmes delivered by Coleman Training typically run over multiple sessions or cohorts.
8.2. Learners are expected to attend all scheduled sessions within their allocated cohort.
8.3. If a learner is unable to attend one or more sessions and wishes to transfer to a different cohort:
– The Client must request the change in writing to Coleman Training
– Any transfer will be subject to availability and approval by Coleman Training.
– If approved, the Client is responsible for managing the change by ensuring that the correct Zoom link(s) or attendance details (as provided) are shared with the learner directly.
8.4. Coleman Training is not responsible for chasing non-attending learners or coordinating attendance changes once the booking has been confirmed.
8.5. Responsibility for monitoring attendance and learner participation rests with the Client or commissioning organisation.
8.6 Coleman Training will provide a register of attendance to the Commissioner.
9. Intellectual Property
9.1. All course content, materials, handouts, presentations, and assessment tools remain the copyright of Coleman Training Ltd.
9.2. Materials must not be copied, reproduced, or distributed without prior written consent.
10. Disclosure and Confidentiality
10. 1The Client warrants that all information provided to Coleman Training is accurate and may be lawfully used for the purposes of delivery.
10.2 Coleman Training will not disclose confidential information relating to the Client’s business or learners without written consent, except where required by law or regulatory body.
11. Non-Solicitation of Trainers and Assessors
11.1. The Client agrees not to offer employment, freelance work, or consultancy to any trainer, assessor, or associate of Coleman Training Ltd during delivery or within 12 months thereafter.
11.2. Breach of this clause will result in a charge equal to six months of the trainer’s average earnings with Coleman Training.
12. Professional Standards and Liability
12.1. Coleman Training exercises reasonable skill and care in all services.
12.2. Coleman Training’s total liability shall not exceed the total fees paid for the specific course or qualification.
12.3. Coleman Training shall not be liable for indirect, consequential or financial loss.
12.4. Coleman Training maintains Public Liability and Professional Indemnity Insurance.
13. Data Protection
13.1. Coleman Training Ltd complies with the UK GDPR and the Data Protection Act 2018.
13.2. Learner and Client data are used only for the administration, delivery, and certification of training and qualifications.
13.3. Personal data will not be shared with third parties except where required by law or awarding body regulation.
13.4. Coleman Training may use anonymised feedback for quality assurance and reporting.
14. Force Majeure
Coleman Training Ltd shall not be liable for failure to perform obligations where such failure results from circumstances beyond its control, including illness, extreme weather, power or internet failure, or government restrictions.
15. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the English courts.
16. Acceptance of Terms
By confirming a booking or enrolment, the Client or individual learner acknowledges that they have read, understood, and agreed to these Terms and Conditions.