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Terms & Conditions

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What does it mean when you take our Courses? See our T&C's below.
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Contract Establishment

These Terms and Conditions of Business shall form part of the contract between  …“the Client” and Coleman Training, “The Company” for the supply of professional  services as agreed by email or letter.


Fees will be charged on the basis agreed by email or letter.  New clients will be required to pay in full before training commences.

Established clients may request an account facility.  Invoices will become due for payment within 14 days of the date of the invoice.  Any queries concerning an invoice should be raised with Coleman Training within seven days of the invoice date.  Wherever possible, payment should be made by BACS transfer.

In the event of invoices not being settled in full in accordance with these terms, Coleman Training reserves the statutory right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 and the guidelines published by The Better Payment Practice Group.

Organising the venue

The Client will be responsible for organising the venue and any meals and refreshments.  It is helpful if a a flip chart and holder can be made available.  If this is not possible, it is the Client’s responsibility to inform Coleman Training so that other arrangements can be made.

Organising the participants

The Client will be responsible for organising the attendance of participants.  The maximum number per workshop is usually 12.  If training is required for more than 12, please advise Coleman Training.

Please advise on final numbers attending no later than one week prior to the training event, to ensure that sufficient training materials are available.

Disclosure of information

Coleman Training request that the Client disclose to us all information which is necessary for the satisfactory running and completion of the assignment.

The Client represents that, to the best of their ability and in good faith, all information disclosed to the Coleman Training is accurate and that any written materials supplied may be used as part of the assignment without breach of any third party copyright.

The Client shall notify Coleman Training immediately upon becoming aware of any matters, facts or circumstances directly or indirectly affecting the assignment, which appear inconsistent in any material respect alongside information already provided such that the information previously supplied becomes misleading or inaccurate.

Coleman Training will not disclose any information relating to the Client’s business to any third party without the Client’s written consent, unless required to by law.

Data Protection Policy

Coleman Training takes its responsibilities with regard to the management of the requirements of the General Data Protection Regulation (GDPR) very seriously.  Our policy sets out how we manage those responsibilities.

Intellectual Property

All training materials including PowerPoint slides and exercises used during the course of the assignment may not be reproduced, re-used, rebranded or otherwise redistributed in any format by (the client) without written consent of Coleman Training.

Suspension and Termination

We understand that sometimes it will be necessary to seek to change the scope, date or format of the assignment and we will endeavour to accommodate any reasonable change. In such circumstances an additional fee may be charged by Coleman Training for any extra work or unplanned travel resulting from these changes.

Changes to dates booked will be accommodated wherever possible and will be subject to the cancellation fees listed below in this agreement.


Should the Client need to cancel the delivery of a training course (including rescheduling) the following cancellation fees will apply:

Within 4 weeks of the agreed course date:  No cancellation fee

Within 3 weeks of the agreed course date:  50% of the course fee

Within 2 weeks of the agreed course date:  75% of the course fee

Within 1 week of the agreed course date:   100% of the course fee

Cancellations must be received in writing by mail or email and an acknowledgement returned to you by The Company.

Cancellation fees shall be due and payable by the Client 14 days after the date of the invoice.

If the contract is terminated, each party shall return to the other party, all property belonging to the other party in its possession at the time of termination.

The Client shall pay forthwith, on demand by Coleman Training, all fees and expenses in respect of all professional services performed by Coleman Training under contract up to the date of termination, together with all reasonable costs and expenses incurred by Coleman Training in connection with an in consequence of the termination of the contract.

Professional Liability

Coleman Training holds a current Certificate of Professional Liability Insurance to cover any civil liabilities from our professional activities.

We undertake to exercise due care in the performance of our work in accordance with professional standards. Our objective is to provide a high quality professional service that fully meets our clients’ needs and expectations.

Examination Papers

In the event that examination papers have been purchased by Coleman Training for an event that is subsequently cancelled, the cost will be charged to the client. Should the event be re-booked, we will retain the examination papers for you to use on the new date.