Understanding Behaviour Training Course

Price £695.00 (For up to 15 delegates)

Duration: 6 hours
Certification: Certificate of attendance

Suitable for

  • Nurses & Medical
  • Social Care staff
  • Emergency services
  • Domiciliary carers
  • Dementia relatives

Learn More Book Now



Course Outline

Understanding Behaviour exhibited by people with dementia is the ideal course for anyone who may be challenged by the behaviour of a person that they are supporting.  Begin by exploring the concept of behaviour as just another way of  communicating.  When it’s difficult to communicate with words, people with dementia will use other methods to tell us what they need.  We all use behaviour to communicate.  Think about it.  What are we communicating when we slam a door or burst into tears? Quite simply, we are communicating how we feel.  No complicated words needed!  People with dementia are no different to you and I. Everything we do communicates something.  Understanding behaviour of a person with dementia has to be our main aim with dementia training.

Behaviours usually have a trigger.  Some triggers are obvious but we are all very different.  A clock ticking may drive me crazy but go completely unnoticed by you.  So you’ll start by discovering what your own triggers are and how these effect your communication.  After this we will go on to explore some of the common triggers for people with dementia.  When you can recognise triggers, you just need to learn about how to remove them or de-escalate potential situations.  This course will help you to do that. Examine a variety of tools that are designed to help you to understand behaviours and record them effectively.

By the end of the course, you will have gained the confidence to respond more effectively and create positive interventions.

On completion delegates will be able to:


    • That behaviour is a form of communication


    • How to recognise the impact of environment on behaviour


    • Describe how knowledge of a person’s life history can assist in understanding behaviour


    • Recognise and remove or minimise potential triggers


    • What  the attitude loop is and how it can affect interactions


    • How to use an observation of interactions tool


    • Use problem solving tools to understand behaviours


    Communicate effectively with a person who is distressed

Dementia Training Course

When it comes to dementia training courses, Coleman Training are the experts.  We developed and delivered the dementia awareness course for Care Quality Commission inspectors, we are a Skills for Care Centre of Excellence, TQUK approved centre, Highfield approved centre, Member of the Care Learning Coalition, Member of the ILM and we are signed up to the Good Business Charter.

We model a person-centred approach by putting learners’ needs at the centre of all that we do. When learners acquire knowledge and skills in an environment that is respectful, supportive and inspiring, they are empowered to support others. Developing empathy and seeing “the whole person” are core values that run through every course we deliver.

All of our expert dementia trainers previously worked with the Alzheimer’s Society – three of whom were Lead Trainers with the Society.   Each has at least 20 years of experience in dementia care training and all trainers have direct experience of supporting a person living with dementia.  This means that while the training that we deliver is evidence based, reflecting current best practice, it is also underpinned by a wealth of practical experience, which is available to support learners.

Prices quoted are for Zoom training in a virtual classroom with a specialist trainer unless *

Please ask for a quote for face-to-face training. 

Prices quoted are net of VAT unless otherwise stated

All courses are for up to 12 attendees