Understanding Performance Management

Leadership

Course No. 1049

£ (Please contact us for a group quote.)

★★★★★

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Online - Zoom 4 hour(s)

Face to Face - 6 hour(s)

Certificate of Attendance

Available Funding:

LDSS

Course must be purchased upfront and costs reclaimed via the Learning and Development Support Scheme (LDSS)

Book Closed Course

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Course Outline

Our Understanding Performance Management course, developed by Skills for Care, is delivered via Zoom or Face to Face depending on your preference. Explore the performance management cycle, identifying high and low performers, and learn strategies to motivate and enhance their performance as well as gain confidence in managing difficult situations with the ACAS Code of Practice.

Our experienced trainers will teach participants valuable techniques for handling challenging conversations and managing anxiety. We prioritise learner support, with real people you can talk to. Suitable for registered managers and other adult social care managers.

In October 2024, we were proud to be the first training organisation awarded the Government-recommended Quality Assured Care Learning mark for seven of our courses, including Understanding Performance Management.

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Understand the performance management cycle including processes for managing different types of performance
Understand disciplinary and grievance procedures
Identify causes of poor performance and how to minimise them
Utilise strategies to improve performance
Manage and retain high performing staff
Give feedback to staff and manage difficult conversations
Create a culture that encourages confidence, responsibility and accountability
Increase effectiveness through role modelling, coaching and mentoring

What is the focus of the workshop on Understanding Performance Management, and how does it address both high-performers and under-performers in a service?
Answer: Understanding Performance Management Course delves into the performance management cycle, exploring interventions at each stage to positively impact service management. It identifies high-performers and under-performers, investigating activities to motivate and enhance their performance, while also familiarizing participants with the ACAS Code of Practice for managing difficult situations with confidence.

How does the workshop help participants handle challenging conversations, and what techniques are provided for managing inevitable elements of performance management?
Answer: The workshop equips participants with techniques to navigate challenging conversations, a crucial aspect of performance management. It provides strategies for dealing with difficult situations and offers guidance on managing personal anxiety when addressing performance issues.

Who is the target audience for the Understanding Performance Management course, and what roles within adult social care services is it suitable for?
Answer: The course is designed for registered managers and other managers currently working in adult social care services. It is suitable for a range of leadership roles, including registered managers, aspiring managers, team leaders, and others in leadership positions within the sector.

How does the training provider, emphasizing a history in face-to-face training, support learners throughout the Understanding Performance Management course?
Answer: The training provider prioritizes face-to-face training, and supporting learners is their main priority. While all CPD workshops include a tutorial, learners can also book a telephone call at any time for additional support or clarification, emphasizing their commitment to assisting participants.

What funding opportunities are available for learners undertaking the Understanding Performance Management course, and how can they access the Workforce Development Fund (WDF)?
Answer: Learners can claim up to £125 per participant from the Workforce Development Fund (WDF) towards the cost of each CPD module in Understanding Performance Management. More information on accessing the WDF and the claiming process can be found on the provided link.