Customer Service Training

Wait staff serving a client smiling with notebook taking order. Picture for Customer service training course
Course No. 1153

£295.00 (Ex VAT)

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  • Online - Zoom 2 hour(s)
  • Up to 12 delegates
Available Funding:
Self Funded
Silver VIP Customers: 2 VIP hours
Gold VIP Customers: 0.00

Course Outline

Looking to enhance your customer service skills? Our comprehensive program, delivered by our experienced training team, will equip you with the knowledge and skills necessary for delivering high-quality customer service experiences.

Explore the fundamental principles of customer service and best practices for effective communication and empathy-building, whilst learning effective conflict resolution strategies. By the end of the course, you’ll have the confidence and skills to excel in a customer-facing role, surpass customer expectations, and drive business success through exceptional service.

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  • Understanding the link between customer service and loyalty
  • Understand recognised customer service models and when to use them
  • Explore how customer service can impact on the business reputation
  • Describe barriers to good customer service
  • Demonstrate how to communicate effectively with customers
  • Describe when an observation by a customer should be identified as a complaint
  • Explore the 5 different complainant personalities
  • Manage the complaint journey to effective resolution
  • Understand the role of compliance and regulation

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