Difficult Conversations

Two people in a meeting. One person looking at other intensely with hand resting on chin. Difficult Conversations training
Course No. 1061

£ (Please contact us for a group quote)

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  • Online - Zoom 2 hour(s)
Available Funding:
Self Funded

Course Outline

Are you looking to enhance your communication skills and become more confident in navigating difficult conversations? Our Difficult Conversations course explores the different types of challenging conversations you may experience, and the psychology behind them as well as offering practical techniques for preparation, initiation and handling of these, while maintaining respect and rapport.

Our interactive sessions, led by our experienced trainers and featuring real-world scenarios, will help you develop the expertise to tackle tricky situations with tact and diplomacy and master communication skills that truly make a difference, leading to positive outcomes.

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  • To identify types of conversation we find difficult
  • The psychology behind challenging conversations
  • Re-framing difficult conversations
  • Advance preparation for a difficult conversation
  • Starting a difficult conversation
  • Achieving appropriate outcomes
  • Do’s and Don’ts for handling challenging conversations

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